We offer a 30-day returns and exchange policy.
If you buy one of our packs or clothing from our website and it just won’t fit the bill, for whatever reason, we’ll refund you the entire purchase price provided you send it back in its original brand-new condition and packaging within 30-days of purchase.
Please allow 7 business days for us to process your return once we’ve received the package.
We do not accept returns on worn, altered or customer-damaged items.
We do not accept returns on any of our tents or shelters.
Please forward returns to:
Attn: Returns
CROSSFIRE
1625 Village Brook Drive, UNIT J
Charlotte, NC 28210, USA
Please provide us with tracking information to info@crossfirepacks.com and notification of return.
Annaliese (verified owner) –
I have previously bought Crossfire packs and they are top quality. These ones are also excellent. They made a mistake with my order and sent the wrong colour but they were immediately all over it and sent the correct colour straight away. We all make mistakes, it’s how we respond after that, that defines us. Top class products and service. I would definitely recommend.