Contact CrossFire

1 (704) 351-4405

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Shipping

When ordering over the website – DUTY ON INTERNATIONAL ORDERS ARE THE CUSTOMERS RESPONSIBILITY. Some orders (depending on destination) will require payment of duty to the carrier or post office prior to release. It is your responsibility to verify the duty owed as it varies from country to country.

Crossfire will not be held responsible for delivery failure as a result of non-attendance.

Unclaimed articles – is when an article is addressed for delivery at an office; or to an addressee at a hotel; or other accommodation establishment, other than the proprietor, an employee, or a member of the family of the proprietor or an employee of that establishment, and has not been claimed by the addressee within 30 days after the date on which the article is delivered to that office or establishment, the article shall be treated as an article unclaimed by its addressee.

Processing

Our packages ship via UPS, FEDEX, DHL or USPS. Orders are processed within 3-5 business days from date of purchase.

*This excludes orders placed on or around holidays, during special events, shipments that require address verification, ID verification or other issues that require customer correspondence.

Military Procurements

When placing an order for a military unit, please contact us directly for bulk shipping quotes and processing (DO NOT ORDER ON OUR SITE). Email us at info@crossfirepacks.com and title “PROCUREMENT ORDER”, or call us at 704-441-1145. We will contact you within 1-2 business days. Large orders must be handled separately and are not sent in individual unit shipments, but instead are palletized.

Missing or Stolen Packages

Although an uncommon occurrence, there may be times when packages might end up missing or even stolen from their delivery address. Crossfire is responsible for everything up to the point of shipping. Once the order has shipped, it is the responsibility of the carrier to deliver it safely and in a timely manner to the address provided by the customer.

Crossfire is not responsible for any of the following situations:

  • Wrong address entered by customer during checkout.
  • Missing package when order shows as being delivered. If you suspect your package was stolen, you must file a police report to file a claim with the carrier.
  • Damage to products that occur during shipping or delivery.

International Orders

International orders are shipped via our carriers depending on the most efficient option to that location on the globe. Packages typically ship within 3-5 business days from purchase.

Duties & Taxes

International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes, and international fees. Orders cannot be declared as gifts or undervalued, please do not ask us to do this. Requests of this nature may result in canceled and refunded orders. Please contact your customs office for information on duties, taxes, and restricted items. Crossfire will not be held responsible for the cost of items and/or shipping if items are seized or rejected by Customs.

International Shipping Rates

If you would like to find out what your international shipping charges will be, simply add the item(s) to your cart and proceed to checkout. Once you select your country option and complete the additional address fields, your shipping charges will be displayed.