When ordering over the website – DUTY ON INTERNATIONAL ORDERS ARE THE CUSTOMERS RESPONSIBILITY. Some orders (depending on destination) will require payment of duty to the carrier or post office prior to release. It is your responsibility to verify the duty owed as it varies from country to country.
The Crossfire Group will not be held responsible for delivery failure as a result of non-attendance.
Unclaimed articles – is when an article is addressed for delivery at an office; or to an addressee at a hotel; or other accommodation establishment, other than the proprietor, an employee, or a member of the family of the proprietor or an employee of that establishment, and has not been claimed by the addressee within 30 days after the date on which the article is delivered to that office or establishment, the article shall be treated as an article unclaimed by its addressee.
Domestic & APO Orders
Domestic packages ship via USPS Priority Mail or UPS. for an average delivery time of 2-5 days (depending on destination). Orders are pr0cessed within 2-5 business days from date of purchase.
*This excludes orders placed on national holidays, orders placed during special sales (e.g., site-wide sales), shipments that require address verification, ID verification, other issues that require customer correspondence. Or warehouse/website maintenance periods- you will know before-hand if your order falls within a deferred shipping category or a maintenance period.
When placing an order for a military unit please contact us directly for bulk shipping quotes and processing (DO NOT ORDER ON OUR SITE) email us @ email@example.com and title “PROCUREMENT ORDER” or call us at 704-441-1145 we will contact you within 1-2 business days. Large orders must be handled separately and are not sent in individual unit shipments, but instead palletized.
Missing or Stolen Packages
Although an uncommon occurrence, there may be times when packages might end up missing or even stolen from their delivery address. Crossfire is responsible for everything up to the point of shipping. Once the order has shipped, it is the responsibility of the carrier (usually USPS or UPS) to deliver it safely, in a timely manner to the address shown.
Crossfire is NOT responsible for any of the following situations:
Wrong address delivery due to an incorrect address being input by customer during order.
Missing package when order shows as being delivered.
Stolen package when order shows as being delivered. Damage to products that occur during shipping or delivery.
Unfortunately, package theft seems to be on the rise. Please take precautions to ensure that your delivery address is one that is safe for your packages to be left at. If needed, please request signature confirmation in your order comments if someone is not always available to receive your order at that address.
Your USPS mail carrier or UPS delivery person usually has remarkable recall for details on where packages were left when contacted within a day or two of delivery. Sometimes lost or missing packages are left out of view and may even be with a neighbor. If you suspect your package was stolen, you must file a police report to file a claim with either UPS or USPS, please make that a priority.
International orders are shipped standard USPS or UPS depending on the most efficient option to that location on the globe. Packages typically ship within 2-5 business days from purchase.
Duties & Taxes
International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes, and other fees. Orders can NOT be declared as gifts or undervalued, please do not ask us to do this. Please contact your Customs office for information on duties, taxes, and restricted items. Crossfire will not be held responsible for the cost of items and/or shipping if items are seized or rejected by Customs.
International Shipping Rates
If you would like to find out what your international shipping charges will be, simply add the item(s) to your cart and proceed to checkout. Once you select your country option and complete the additional address fields, your shipping charges will be displayed.