Framesets

DG16 Frameset

This product is currently only purchasable in Australia, unless purchased through a Government Procurement. (Minimum Order Quantity 50) Contact – info@crossfirepacks.com

The DG16 frame system embodies everything we have learned in three decades. The culmination of polymer chemistry, engineering and biomechanics have created an experience on your back like no other suspension system to date. Our contoured harness is tailored with extra thick padding providing the ultimate experience for comfort by preventing hots spots and reducing areas of friction. Our frame is flexible where needed, yet tough as nails where the resultant forces present heavy loads. This patented design will efficiently distribute forces through the frame while simultaneously reducing human fatigue.

Protected by US Design Patents D838,974 and D845,618

GOVERNMENT PROCUREMENTS ONLY AT THIS TIME (Minimum Order Quantity 50) Contact – info@crossfirepacks.com

Purchasing & Shipping

WE SHIP DAILY FROM THE UNITED STATES AND AUSTRALIA 

US email: info@crossfirepacks.com

US# 1 (704) 351-4405

For our customers located in Australia please contact us with “AU Customer” in the email title, this way we can take care of you with speed and direct your order and inquiry to our Australian team.

When ordering over the website – DUTY ON INTERNATIONAL ORDERS ARE THE CUSTOMERS RESPONSIBILITY. Some orders (depending on destination) will require payment of duty to the carrier or post office prior to release. It is your responsibility to verify the duty owed as it varies from country to country. If duty is not paid, typically the package is returned to us for non-attendance. Upon return, we will be happy to resend your order, with an additional shipping charge to resend.

 

Unclaimed articles – is when an article is addressed for delivery at an office; or to an addressee at a hotel; or other accommodation establishment, other than the proprietor, an employee, or a member of the family of the proprietor or an employee of that establishment, and has not been claimed by the addressee within 30 days after the date on which the article is delivered to that office or establishment, the article shall be treated as an article unclaimed by its addressee.

Processing

Our packages mostly ship via UPS, on occasion due to carrier constraints we will utilize USPS. Orders are processed within 2-5 business days from date of purchase.

Orders placed to PO Boxes or APO addresses can only be shipped to USPS

*This excludes orders placed on or around holidays, during special events, shipments that require address verification, ID verification or other issues that require customer correspondence.

Military Procurements

When placing a bulk order for a military unit, please contact us directly for bulk shipping quotes and processing (DO NOT ORDER ON OUR SITE). Email us at info@crossfirepacks.com and title “PROCUREMENT ORDER”, or call us at 704-441-1145. We will contact you within 1-2 business days. Large orders must be handled separately and are not sent in individual unit shipments, but instead are palletized.

Missing or Stolen Packages

Although an uncommon occurrence, there may be times when packages might end up missing or even stolen from their delivery address. Crossfire is responsible for everything up to the point of shipping. Once the order has shipped, it is the responsibility of the carrier to deliver it safely and in a timely manner to the address provided by the customer.

Crossfire is not responsible for any of the following situations:

  • Wrong address entered by customer during checkout.
  • Missing package when order shows as being delivered. If you suspect your package was stolen, you must file a police report to file a claim with the carrier.
  • Damage to products that occur during shipping or delivery.

International Orders

International orders are shipped via our carriers depending on the most efficient option to that location on the globe. Packages typically ship within 3-5 business days from purchase.

We ship weekdays from our US and AU offices, depending on your location we will expedite your order from either location. 

Duties & Taxes

International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes, and international fees. Orders cannot be declared as gifts or undervalued, please do not ask us to do this. Requests of this nature may result in canceled and refunded orders. Please contact your customs office for information on duties, taxes, and restricted items. Crossfire will not be held responsible for the cost of items and/or shipping if items are seized or rejected by Customs.

International Shipping Rates

Shipping fees can change frequently by carriers. If you would like to find the most up to date international shipping charges, simply add the item(s) to your cart and proceed to checkout. Once you select your country option and complete the additional address fields, your shipping charges will be displayed.

We offer a 30-day returns and exchange policy.

If you buy one of our packs or clothing from our website and it just won’t fit the bill, for whatever reason, we’ll refund you the entire purchase price provided you send it back in its original brand-new condition and packaging within 30-days of purchase.

Please allow 7 business days for us to process your return once we’ve received the package.

We do not accept returns on worn, altered or customer-damaged items.

We do not accept returns on any of our tents or shelters.

To arrange a return, please email info@crossfirepacks.com with your order information to obtain return delivery instructions and details.

Limited Lifetime Warranty

Our equipment is tried and tested. Our designs have been through several generations of refinement and experience in the field. They have been developed and tested by Engineers, Soldiers, Alpinists and Biomechanists. Rest assured, if it bears the Crossfire logo, it hasn’t just been tested in the field–it was born there.

If there is a product defect (it’s extremely rare, but it can happen) we will repair or replace the item.

If an item fails due to normal wear and tear, we can repair the item for a fee. This is determined on a case-by-case basis.

Warranty Submission Procedure:

  • Please submit all claims to info@crossfirepacks.com Title “Warranty Claim – NAME – ORDER NUMBER”
  • The email must include: Description of damage, attached images of defect, date of purchase, name, address and phone number.
  • We will respond within 5 business days
  • Once Crossfire receives your item, we will inspect the product to determine if it falls within warranty parameter’s. Any warranty issues are fixed at no cost to you and shipping is covered by us. Crossfire is the only party authorized to determine warranty eligibility. Crossfire reserves the right to determine between a defective product and normal wear-and-tear. Submitting a warranty claim does not guarantee repair or replacement. Products sent to us for warranty will be evaluated for repair or replacement at Crossfire’s sole discretion.
  • If necessary, we will contact you with an estimate detailing all non-warranty repair costs.
  • Your approval for the non-warranty repair work and payment information will be required before we begin any non-warranty repairs.

Warranty Exclusions

The following circumstances will not be covered under warranty:

  • Repairs or alterations to any area of the product done or attempted by anyone other than an authorized Crossfire repair facility.
  • Products classified as pre-owned, samples or misused.
  • Damage from sunlight, chlorine, improper recreational use or care, or any damage beyond the product’s natural life expectancy.
  • Warranty claims without valid proof of purchase.

Pack Frame Warranty Exclusions:

The warranty does not cover damage to the backpack frame resulting from improper use or neglect, defined as the absence of reasonable care. The frame, while robust and flexible, is not indestructible, and the following actions void warranty coverage:

Examples of improper use, including but not limited to:

  • Using the frame as a lever or tool
  • Sitting or standing on the frame
  • Overloading beyond the specified weight limit
  • Throwing or dropping from a height
  • Crushing in a transport vehicle
  • Dragging across rough terrain or pavement
  • Driving over with a vehicle
  • Hard impacts from vehicles or heavy objects
  • Exposing the frame to extreme heat or open frames
  • Modifying or altering the frame with unauthorized repairs
  • Storing the frame in corrosive environments

If your frame is deemed to fall outside of normal use, don’t worry we can quickly replace and send you your new frame for a small fee.

7 reviews for DG16 Frameset

  1. LN

    Absolutley Amazing

  2. Zak Lawrence

    Absolutely superb quality with their construction, will definitely be buying more in the future.

  3. Lane Tattam

    Over the weekend I purchased a DG16 frame set, the team at Crossfire were extremely fast & efficient with getting my order ready, I emailed them with concerns over my order, in which they responded with extreme kindness and understanding the next morning (Sunday, too!) They were more than happy to rectify and meet the standard of my order, and went above and beyond and even threw in some in some Gore-tex socks… I recieved my items within two business days! Crossfire provided outstanding customer service, and delievered great quality products. Already reccomended to all my mates, most definitely will be ordering from these legends again! Cheers guys!

  4. Julian Ledwoch

    I’ve used the DG16 frame for over a year now and after a lot of use I feel I can now write an honest review. This frame is incredible, it works with your spine so you barely notice the weight. To the team at Crossfire, thanks for taking the time to develop such a great product that works WITH you, not against you. My back especially thanks you!

  5. Steve

    I bought this recently. Was and still very pleasantly pleased with this great product. Highly recommended

  6. redbeardtactical.de

    As an European I was introduced pretty late to the concept of external frame packs.

    Being used to internal frame packs, an external frame pack may look uncomfortable at first sight. But after getting used to it you won’t use an internal frame backpack anymore for most occasions.

    Simply do the maths, most internal frame packs rely on a plastic sheet or two thin aluminum stays to transfer the weight to the hip belt. So there is less surface the weight can be spread upon compared to an dedicated external frame pack. You also need to cinch the hip belt to an often uncomfortable max, while an external frame pack allows you to transfer the weight to your hips even when just using a plain lumbar pad, gravity gets the job done.

    Another area where external frame packs shine are additional loads. While an internal frame works best when the load is centered, an external frame ruck doesn’t care about unusual placed or sized loads, as the frame will evenly distribute the weight.

    As stated before, most people tend to judge on external frames “looking uncomfortable” because they don’t feature massive amounts of spacer mesh and padding. But that’s not how an external frame works. When propably adjusted it will move the whole pack and frame away from your body, enabling Airflow. After long ruck marches you will experience less back and shoulder pain but more fatigue in the legs, which is a sign that the pack is properly adjusted. Remember, padding is mostly a solution to reduce a problem, not to fix it. Fabric doesn’t create Airflow, distance does.

    Now some older external frame packs can cause issues when going off the trail, as the ruck might move independently from the frame. Modern external frame packs festure adjustable load lifters. So you can just cinch the lifters to a max while on the move and your ruck will stay close to your body and you basically have the performance of an internal frame pack as long as needed.

    The only real issue externals feature are weight and bulk, a dedicated frame weights more than two aluminum stays and is more bulky. So use an internal for those light loads. As always, mission dictates the kit.

  7. D

    Righto lads and ladettes, take a knee, face out and listen in for some hot chips.

    BLUF: Do yourself and your body a favour and grab one of these bad boys

    This frame set goes straight on the issued large assault pack [AUS] (no, you do not need the adapter kit if you’re using the current issued amcu pack). Now it doesn’t line up perfectly with the tie on straps on the pack itself, and feeding it through the small slots on the top sleeve is a bit of a pain, but that’s fair enough considering the frame wasn’t actually designed for this specific pack. Realistically, this slightly imperfect alignment hasn’t proven to be an issue at all, and let’s be honest, the issued frame is equally a pain to get on and snaps in a strong breeze, unlike this bad boy which will survive being tossed out of a mog (not that you should be doing that…). It might take a bit of fiddling around to get it right, but take the opportunity to famirise yourself with the adjustment options when attaching the frame to the pack.

    The harness system is the standout of this bit of kit. The straps themselves are pluuuussshh and cut down on the excess rubbing you tend to get on the issued ones (the pic shows the difference between this and the issued waistbelt + shoulder strap) over longer stomps, especially when wearing body armour (highly recommend removing the comforter pads on the body armour when wearing a pack to get the maximum benefit of the pack straps). There’s a good level of adjustment in the harness system so you can set it up for your body, and have the waist belt clip in above a pistol belt, or remove the belt component and only use a rear comforter (which personally I’d only recommend when wearing with gunners / Fatman rig but you do you). Back to body armour though, the pack is designed so that it slots nicely in the middle (and if you’re not wearing body armour it increases airflow). For this reason though, it’s not really practical to fit a sleeping mat in the inside of the frame like you see some folks with Alice or issued frames doing. Possible, but not practical or reccomended.

    The quick release buckle is a nifty lil feature for quickly cutting away the pack (ie in a contact). Familiarise yourself with it (literally practice the movements, recommend pulling the release on the right side to keep a hand on ya weapon) and all you need to do is unclip the waist and sternum straps, pull the tab and you’re free, instead of unceremoniously having to awkwardly wriggle your arms out.

    The catalyst for writing this review was a recent fighting withdrawal scenario. Now running and taking a knee with a pack on is never going to be “comfortable”. But having this as opposed to when I did it with issued kit was like going from a beat up old camry to a god damn Ferrari – worth every cent. Based on the product videos and how she’s held up so far, I don’t see this breaking any time soon. But if it does, I’ll be straight back here for a new one.

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