DG3 (95L)- Arctic Warfare

When ordering over the website – DUTY ON INTERNATIONAL ORDERS ARE THE CUSTOMERS RESPONSIBILITY. Some orders (depending on destination) will require payment of duty to the carrier or post office prior to release. It is your responsibility to verify the duty owed as it varies from country to country.

The Crossfire Group will not be held responsible for delivery failure as a result of non-attendance.

Unclaimed articles – is when an article is addressed for delivery at an office; or to an addressee at a hotel; or other accommodation establishment, other than the proprietor, an employee, or a member of the family of the proprietor or an employee of that establishment, and has not been claimed by the addressee within 30 days after the date on which the article is delivered to that office or establishment, the article shall be treated as an article unclaimed by its addressee.

Domestic packages ship via USPS Priority Mail or UPS. for an average delivery time of 2-5 days (depending on destination). Orders are pr0cessed within 2-5 business days from date of purchase.

*This excludes orders placed on national holidays, orders placed during special sales (e.g., site-wide sales), shipments that require address verification, ID verification, other issues that require customer correspondence. Or warehouse/website maintenance periods- you will know before-hand if your order falls within a deferred shipping category or a maintenance period.

When placing an order for a military unit please contact us directly for bulk shipping quotes and processing (DO NOT ORDER ON OUR SITE) email us @ info@crossfirepacks.com and title “PROCUREMENT ORDER” or call us at 704-441-1145 we will contact you within 1-2 business days. Large orders must be handled separately and are not sent in individual unit shipments, but instead palletized.

Although an uncommon occurrence, there may be times when packages might end up missing or even stolen from their delivery address. Crossfire is responsible for everything up to the point of shipping. Once the order has shipped, it is the responsibility of the carrier (usually USPS or UPS) to deliver it safely, in a timely manner to the address shown.

Crossfire is NOT responsible for any of the following situations:

Wrong address delivery due to an incorrect address being input by customer during order.

Missing package when order shows as being delivered.

Stolen package when order shows as being delivered. Damage to products that occur during shipping or delivery.

Unfortunately, package theft seems to be on the rise. Please take precautions to ensure that your delivery address is one that is safe for your packages to be left at. If needed, please request signature confirmation in your order comments if someone is not always available to receive your order at that address.

Your USPS mail carrier or UPS delivery person usually has remarkable recall for details on where packages were left when contacted within a day or two of delivery. Sometimes lost or missing packages are left out of view and may even be with a neighbor. If you suspect your package was stolen, you must file a police report to file a claim with either UPS or USPS, please make that a priority.

International orders are shipped standard USPS or UPS depending on the most efficient option to that location on the globe. Packages typically ship within 2-5 business days from purchase.

Estimated delivery times to countries:

• England- 5 days
• Germany- 5 days
• Italy- 5 days
• Poland- 5 days
• Canada- 5 days
• France- 6 days
• Norway- 6 days
• Spain- 6 days
• Denmark- 7 days

(NOTE: Each country has different customs processing times our dates posted above do not reflect door to door times, only country arrival of your purchase)

International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes, and other fees. Orders can NOT be declared as gifts or undervalued, please do not ask us to do this. Please contact your Customs office for information on duties, taxes, and restricted items. Crossfire will not be held responsible for the cost of items and/or shipping if items are seized or rejected by Customs.

If you would like to find out what your international shipping charges will be, simply add the item(s) to your cart and proceed to checkout. Once you select your country option and complete the additional address fields, your shipping charges will be displayed.

Crossfire is proud to stand by a 60-day returns and exchange policy.

We know our equipment is superior in quality to others. Crossfire equipment is the best in its class, worldwide.

Materials suppliers, production engineers and factory staff have been with us for decades. Their level of competence gives us the confidence to offer exceptional build quality and function.

Nevertheless, if you buy one of our products from our website (crossfirepacks.com) and it just won’t fit the bill, for whatever reason, we’ll refund you the entire purchase price provided you send it back in its original new condition within 60-days of purchase.

Please allow 5-7 business days for us to process your return once we’ve received the package.

It probably goes without saying, but we’ll say it anyway. We do not accept returns on worn, altered or customer-damaged items.

Please forward returns and exchanges to:

Attn: Returns and Exchanges
CROSSFIRE AUSTRALIA
1520 Sylvia Court
Charlotte NC 28205

For further information regarding return or exchange procedures, please email info@crossfirepacks.com

We know our equipment is superior in quality. Crossfire equipment is best in class, worldwide.

Our branded equipment we sell is military tried and tested. Our designs have been through a lot of refinement over the years.

Materials suppliers, production engineers and factory staff have been with us for decades. Their level of competence gives us the confidence to offer exceptional build quality and function.

We design and manufacture for the end-user, to support those who rely on our equipment to get home at the end of the day.

Products made by Crossfire will come under the warranty of the product producer.

If there is a product defect (it’s extremely rare, but it can happen) we will repair or replace the item.

If an item fails due to normal wear and tear, we’ll cost out the repair and give you some options.

• Please submit all claims to info@crossfirepacks.com Title “Warranty Claim – NAME”
• The email must include: Description of damage, attached images of defect, date of purchase, name, address and phone number.
• We will respond withing 5 business days
• Once Crossfire receives your item, we evaluate for both warranty and non-warranty issues. Any warranty issues are fixed at no cost to you and shipping is covered by us. Crossfire is the only party authorized to determine warranty eligibility. Crossfire reserves the right to determine between defective product and normal wear-and-tear. Submitting a warranty claim does not guarantee repair or replacement. Product(s) sent to us for warranty will be evaluated for repair (or replacement) at Crossfire’s sole discretion.
• If necessary, we will contact you with an estimate detailing all non-warranty repair costs.
• Your approval for the non-warranty repair work and payment information will be required before we begin any non-warranty repairs.

The following circumstances will not be covered under warranty:

• Repairs, or alterations, to any area of the product done or attempted by anyone other than an authorized Crossfire repair facility.
• Products classified as seconds, samples, or used.
• Damage from sunlight, chlorine, improper recreational use or care, or any damage beyond the product’s natural life expectancy.
• Warranty claim requests without valid proof of purchase.

We stand by our equipment; we trust it and have designed it to last.

However, we recognize that nothing lasts forever. That said, our products should last for their intended purpose for a duration that exceeds most other brands.